Privacy Policy

About Us and This Policy

LIAM Connect™ is a technology company that provides innovative communication solutions to clients in the corrections sector. This Privacy Policy (“Policy”) applies to personal information collected by LIAM Connect through its websites, and all products and services we offer (collectively, the “Services”). This Policy describes our privacy practices, including how and why we collect your personal information and how we may use and disclose that personal information. Your use of our websites, products, and Services constitutes your consent to these practices.

Collection and Use of Personal Information

We may collect personal information about you when you use our products and Services, and websites automatically through cookies and other tracking technologies. Personal information is information that, alone or in combination with other information, can be used to identify you as a specific individual (such as your name, email address, date of birth, postal address).

The below sets forth the types of personal information we collect and how it may be used. The personal information we process about you may vary depending on your interaction with us.

Use of Cookies and Tracking Technologies

We (and vendors acting on our behalf) may process personal information about you that we collect either directly, through forms or data entry fields on our websites or applications, or obtained through passive collection by cookies, web beacons, tracking pixels, and other tracking technologies. Cookies are small pieces of text sent to your browser by websites and stored on your device for various purposes. Cookies help websites remember information about your visit, which can make it easier to use our Services, and improve your online experience.

We use session cookies, which are temporary cookies that terminate when you close your internet browser, and persistent cookies, which are stored on your device until they expire, unless you delete them before that time.

We may also use certain web analytics services, such as Google Analytics, to help us understand and analyze how visitors use our Services. We do not use this information to implement Google advertising features such as interest-based advertising, audience targeting, user segment analysis, and impression reporting. For more information on how Google Analytics uses data, visit:

https://support.google.com/analytics/answer/6004245. To opt out of Google Analytics cookies, visit: https://myadcenter.google.com/ and https://tools.google.com/dlpage/gaoptout/.

Certain cookies on our websites may be used to collect personal information about your online activities over time and across different devices and online services.

Your browser may allow you to review and delete cookies stored on your device, and/or to disable or otherwise prevent cookies from being placed on your device. If you disable cookies, you may not be able to use certain features on our websites, and disabling cookies may invalidate opt-outs that rely on cookies to function. In addition, your browser may have settings that allow you to transmit a “Do Not Track” signal when you visit a website or use online services. Like many websites, our websites are not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit www.allaboutdnt.com.

Interactive Features

Your use of these interactive features is voluntary, and we do not retain the information that you submit through the features. For example, we may offer an interactive chat feature to answer questions and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat are not captured and kept as a transcript.

Your Choices

If you receive marketing emails from us, you may opt out of future marketing emails by clicking the “unsubscribe” link in the email communications we send to you. Opting out of marketing communications will not affect our administrative communications to you (e.g., communications about your transactions or policy changes). You may also be able to update your communication preferences through your account settings.

Securing Your Information

LIAM Connect takes safeguarding your personal information seriously. We have

implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems, products and services that process personal information and will endeavor to restore the availability and access to data in a timely manner in the event of a physical or technical incident.

All financial transactions are currently handled through our partner, PayPal. Please see their privacy policy here: https://www.paypal.com/us/legalhub/privacy-full.

Although we have implemented security measures and strive to protect your personal information, we cannot guarantee the security of information transmitted or stored electronically.

Monitoring

To help protect you and others, we may monitor use of the LIAM Connect products and Services, and use your personal information and other information we collect, in order to: identify fraudulent activities and transactions; prevent abuse of and investigate and/or seek prosecution for any potential threats to or misuse of the products and Services; ensure compliance with the applicable terms of service and this Privacy Policy; investigate violations of or enforce the applicable terms of service and this Privacy Policy; and otherwise to protect the rights and property of us, our partners, and customers. Monitoring performed by correctional facilities using our products and Services includes the collection, live monitoring and analysis of activity or communications. Standard practice, and at the discretion of the correctional facility, is to exempt juvenile activity and communications from monitoring. If you do not consent to these conditions, you must discontinue your use of the products and Services.

Children’s Privacy

Our products and Services are not directed at children and are not intended for use by individuals under 18 years of age; we do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently obtained personal information from a person under the age of 18, we will delete it in accordance with applicable law.

Links to Other Websites

Our Services may include links to websites and online services that are operated by other companies not under the control or direction of LIAM Connect. If you provide or submit personal information to those websites or online services, the privacy policies on those websites or online services apply to your personal information. We encourage you to carefully read the privacy policies of any website you visit.

Information for Users Outside the United States

If you are located outside of the United States, please be aware that information we collect through our Services will be processed in the United States. By using the Services, you fully understand and acknowledge that your personal information may be transferred to and processed in jurisdictions outside your own, including the United States, where the privacy laws may not be as comprehensive as those in the country where you reside.